Privacy Policy

1. Introduction

Welcome to Suraj Wood Products ("we," "our," or "us"). We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at sales@surajwood.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, such as when you:

• Request a physical sample through our website.
• Fill out a contact form or inquiry through our Website Leads portal.
• Subscribe to our newsletter for design trends and product updates.
• Contact us directly via phone or email for commercial inquiries.

The personal information we collect may include names, phone numbers, email addresses, mailing addresses (for sample delivery), and business names.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver requested acrylic samples and process your product inquiries.
• Communication: Respond to your requests, provide technical support, and send administrative information.
• Marketing: With your consent, send you marketing communications regarding new product launches like the AL-PROFHAN series or ACRYLUX color updates.
• CRM Integration: Manage your lead information within our secure Perfex CRM system to improve our service delivery.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. For example, website leads are transferred via secure API protocols to our internal management systems. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

5. Cookies and Tracking

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us understand how you use our site and improve your experience—for example, by remembering your preferred language or region.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, such as our hosting providers (Vercel) or sample delivery partners, so long as those parties agree to keep this information confidential.

7. Your Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request a review of your information, please submit a request to our support team.