Privacy Policy
Suraj Wood Products is dedicated to protecting your digital personal data in strict compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable information security standards.
Notice under Section 5 & Section 6 of DPDP Act 2023
We process your digital personal data with explicit, itemized, and informed consent solely for fulfilling sample requests, technical advisory, factory tours, and B2B dealership agreements.
1Data Fiduciary Identification
Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Data Fiduciary determining the purpose and means of processing your personal data is:
Suraj Wood Products Pvt. Ltd.
CIN: U36100HR2010PTC041234
Registered Hub: 45 KM Stone, VPO Rohad, Bahadurgarh, Distt. Jhajjar, Haryana - 124501, India
Official Portal: https://www.surajwood.com
2Digital Personal Data We Collect
We collect digital personal data that you voluntarily provide to us through our web forms, WhatsApp business integrations, and sample ordering portals:
Contact & Identity Data
Full name, business email address, WhatsApp/mobile telephone number, company/firm name, architectural practice details, and GSTIN (for B2B commercial invoices).
Dispatch & Delivery Address
Physical shipping address, building/suite number, landmark, pin code, and recipient mobile number required to courier physical sample boxes & shade swatches.
Project & Inquiry Specifics
Type of inquiry (Factory Tour, Sample Box, Dealership, Commercial Project), preferred product series (ACRYLUX, ACRYSILK, ACRYMATTE, ACRYGLASS, Membrane, Profiles), and project square footage.
Technical & Telemetry Data
Anonymized IP address, browser type, device operating system, referring URL, and session analytics processed in accordance with your cookie consent preferences.
3Lawful Grounds & Specified Purposes of Processing
In compliance with Section 4 and Section 7 of the DPDP Act 2023, we only process personal data based on explicit, informed consent or for specified legitimate uses:
- Physical Sample Box Fulfillment: Processing shipping credentials and coordinating with domestic courier partners (Bluedart, DTDC, Delhivery) to deliver curated acrylic shade folders.
- Commercial Inquiries & Quotations: Generating technical cost estimates, panel cut-list feasibility studies, and routing requests to regional sales engineers.
- Factory Tour Scheduling: Verifying visitor identities and generating security entry passes for the Bahadurgarh manufacturing plant.
- Dealership & Distribution Onboarding: Reviewing trade credentials, dealership territory agreements, and credit evaluations.
- Customer Communications & Warranty: Issuing panel batch certifications, technical bulletins, and handling post-installation queries.
4Your Rights as a Data Principal (DPDP Act, 2023)
As a Data Principal residing in India or accessing our services, you hold comprehensive statutory rights under Chapter III of the DPDP Act 2023:
1. Right to Access Information (Section 11)
You have the right to obtain a summary of digital personal data being processed about you, the processing activities undertaken, and the identities of any authorized data processors.
2. Right to Correction and Erasure (Section 12)
You have the right to request correction of inaccurate data, completion of incomplete records, or erasure of personal data that is no longer necessary for the purpose it was collected.
3. Right of Grievance Redressal (Section 13)
You have the right to readily accessible grievance redressal provided by our appointed Data Protection & Grievance Officer, with response times within 7 business days.
4. Right to Withdraw Consent & Nominate (Section 6 & 14)
You may withdraw your consent at any time as easily as it was given. You also have the right to nominate another individual to exercise your rights in the event of death or incapacity.
5Protection of Children & Vulnerable Persons
In compliance with Section 9 of the DPDP Act 2023:
- SurajWood does not knowingly collect, process, or track the personal data of children under the age of 18 without verifiable parental or legal guardian consent.
- We do not undertake behavioral monitoring, targeted advertising, or profiling directed at minors.
6Technical Security Measures & Data Retention
We enforce stringent technical and organizational measures in accordance with ISO 9001:2015 data governance protocols:
- Encryption: All web submissions and API data transfers are encrypted in transit using TLS 1.3 encryption.
- Access Control: Access to customer inquiries within our CRM is restricted strictly to authorized sales and dispatch personnel with multi-factor authentication.
- Retention Period: Personal data is retained only for as long as necessary to fulfill sample delivery, warranty lifecycle, or statutory GST compliance obligations (typically 5 to 7 years for commercial invoices), after which it is securely anonymized or destroyed.
7Cookies & Consent Management
We use cookies strictly in alignment with your expressed consent. You can modify your preferences at any time through our interactive banner. For a complete breakdown of essential, analytics, and preference cookies, visit our Cookie Policy.
8Data Protection & Grievance Redressal Officer
In accordance with Section 13(1) of the DPDP Act 2023, Suraj Wood Products has designated a dedicated Grievance Redressal Officer:
Grievance Officer
Data Protection & Legal Compliance Team
Suraj Wood Products Pvt. Ltd.
Official Turnaround: Maximum 7 Working Days
Email: grievance@surajwood.com
Helpline: +91-9009171819
45 KM Stone, VPO Rohad, Bahadurgarh, Distt. Jhajjar, Haryana - 124501, India.